Marine Claims Technician - London

Reference

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Job Description

Nacora is a member of the Kuehne+Nagel Group operating as an independent broking firm – we excel in the provision of risk management and insurance services to corporate customers. Our team is growing and we now have an exciting new opportunity for a Marine Claims Technician to join our specialists who are responsible for the handling of marine cargo and freight liability claims, with an emphasis on Overland freight movements.

Your Role:

You will be responsible for the professional handling of Marine Cargo and Marine Liability claims for the UK and Ireland with a specific focus on Road/Overland logistics movements, ensuring excellent customer satisfaction, customer retention and the avoidance of litigation and unjustified claims for payment or commercial settlements.

Your Responsibilities:

- Claims handling and recoveries including reporting, accurate administration and reserve setting.

- Accurate financial and administrative management of Marine Cargo and Marine Liability claims through the system, including e-filing effectively.

- Active recoveries against subcontractors, positively affecting Kuehne + Nagel’s P&L records under the Marine Liability Insurance policy.

- Implementation and maintenance of Global Claims Procedures; ensure all claims are handled and processed in line with the Claims Centre operating procedures.

- Support the provision of monthly and quarterly claim statistics both nationally and regionally.

- Liaise with Marine Cargo Insurers and Marine Liability Insurers.

- Support contract reviews in respect of marine liability and insurance requirements.

- Provide branch training support on marine cargo insurance, transport law and marine liability; highlighting the importance of cargo insurance as risk transfer vehicle.

- Comply with KPIs and internal disciplines and continually review and propose improvements......