Concierge - High Wycombe

Reference

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Job Description

Job Introduction:

- To provide a service to both internal and external customers

- To enhance the customer service provided, by dealing with general enquiries politely and professionally in a professional and courteous manner

Role Responsibility:

- To provide assistance to visitors/contractors ensuring all site procedures/policies are adhered to

- To develop an excellent working relationship with colleagues

- To check meeting room calendars/update systems

- To be flexible and cover in other areas as and when required including cleaning and catering

- Able to work unsupervised and take responsibility in dealing with all customer enquiries

- To support the workplace and take ownership for the building in which they are working, ensuring that the FM service standards are delivered

- To meet and greet all stakeholders and coordinate their requirements

- To be the key interface for customers and be fully conversant with all the day to day activities within their designated area

- Ensuring all “Out of Bounds” areas are not accessed by unauthorised persons

- Ensuring the reception area displays the required Corporate image, and levels of professionalism are maintained to deliver an enhanced customer experience

- Monitor visitor passes, and ones from previous day

- Book conference room facilities

- Complete all necessary checks for foreign nationals

- To conduct panic alarm and fire alarm tests and check building security

- Ensuring all client property including keys is kept secure at all times.....