Perishable Operational Care Specialist
Reference
GB12912_1619690029
Job Description
This is a Permanent job.
Perishable Operational Care Specialist | London Heathrow | GB12912
A fantastic opportunity to join our Air Logistics team at London Heathrow.
YOUR ROLE
The main job role is to manage the total process for Air Logistics customers (Perishable cargo) based on their KN service requirements (customs clearance/delivery/invoicing) to the set standard whilst maintaining and developing existing customer relationships.
YOUR RESPONSIBILITIES
- Ensure completion and comprehensive induction is completed using the appropriate documentation.
- To ensure that both internal systems are understood and used - HR.net and HCM and completed in a timely manner and reviewed/actioned regularly
- Prepare for interim performance and annual reviews in line with Company procedure to review set objectives, kn Behaviours and agree IDP, reviewing twice a year as minimum
- Understand to role of the Perishables team.
- Build strong, collaborative relationships with our customers putting their best interest at the forefront of everything we, do delivering consistently high levels of customer satisfaction.
- Create robust, two way, communication process.
- Ensure all negative issues are resolved within agreed timescales e.g. Lost, Damaged, claims etc.
- Analyse data / metrics, identify issue, root cause and implement preventative actions with team.
YOUR SKILLS AND EXPERIENCES
- Fully conversant with all aspects of Perishable air freight procedures
- Ability to work to demanding deadlines
- Excellent telephone manner and communication skills
- Computer literate
- Ability to work on own initiative and as part of a team is essential
- Sound Educational background
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